Terms of Service

Terms of Service
Company Information
  • Company Name: REFLEXION GALLERIES PTY. LTD.
  • Contact Phone Number: 0451 961 630
  • Registered Address: 8 GRANDVIEW PARADE, EPPING NSW 2121 (Postcode: 2121, Australia)
  • Business Scope: Sale of Home Items (including rugs, vases, and other household products)
1. Acceptance of Terms
By accessing, browsing, or using reflowah.com (the "Website") or purchasing products from REFLEXION GALLERIES PTY. LTD. (the "Company"), you (the "User" or "Customer") agree to be bound by these Terms of Service (the "Terms"), as well as our Shipping Policy, Return and Refund Policy, and Privacy Policy (collectively, "Service Policies"). If you do not agree to any part of these Terms or the Service Policies, you may not use the Website or purchase our products.
The Company reserves the right to update these Terms at any time. Updated Terms will be posted on the Website with a revised "Last Updated" date, and will take effect immediately upon publication. It is your responsibility to review these Terms periodically for changes.
2. User Eligibility & Account Responsibilities
2.1 Eligibility
To use the Website’s full features (e.g., placing orders, creating an account) or purchase products, you must:
  • Be at least 18 years old (or have the consent of a parent/legal guardian if under 18);
  • Have the legal capacity to enter into a binding contract under Australian law;
  • Provide accurate, complete, and up-to-date information (e.g., name, contact details, payment information) when creating an account or placing an order.
2.2 Account Security
If you create an account on the Website, you are responsible for:
  • Maintaining the confidentiality of your account username, password, and any other login credentials;
  • Restricting access to your account (e.g., not sharing credentials with third parties);
  • Notifying the Company immediately via email (emailus@reflowah.com) if you suspect unauthorized access to your account or any breach of security.
The Company will not be liable for any loss or damage caused by your failure to comply with these account security obligations.
3. Product Information & Orders
3.1 Product Descriptions
The Company strives to provide accurate and detailed descriptions of home items (e.g., dimensions, materials, colors) on the Website. However, we do not guarantee that product images, colors, or descriptions are 100% identical to the physical product, as variations may occur due to factors such as screen display settings or manufacturing batches. If you have questions about a product’s details, please contact customer service before placing an order.
3.2 Order Placement & Confirmation
  • When you place an order on the Website, you submit a binding offer to purchase the selected products at the listed price (including applicable taxes and shipping fees, where indicated).
  • The Company reserves the right to accept or reject your order for any reason, including but not limited to: product unavailability, pricing errors, incomplete order information, or suspected fraudulent activity.
  • An order is considered confirmed only when the Company sends a written order confirmation email (to your registered email address) containing the order number, product details, and total amount. This confirmation constitutes a binding contract between you and the Company.
3.3 Pricing & Payment
  • All product prices on the Website are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable. The Company may change prices at any time, but changes will not affect orders that have already been confirmed.
  • You agree to pay the full amount of your order (including taxes, shipping fees, and any other applicable charges) using the Website’s accepted payment methods (e.g., credit card, PayPal). The Company uses secure payment processors to protect your payment information, but we do not store your full payment details on our servers.
  • If payment is declined or fails to process, the Company may cancel your order and notify you via email.
4. Intellectual Property Rights
All content on the Website—including but not limited to product images, logos, text descriptions, brand names, graphics, and software (collectively, "Intellectual Property")—is owned by or licensed to the Company.
You may not:
  • Reproduce, copy, distribute, modify, or adapt any Intellectual Property without the Company’s prior written permission;
  • Use the Intellectual Property for commercial purposes (e.g., reselling product images, using the Company’s logo to promote third-party products);
  • Remove or alter any copyright, trademark, or other proprietary notices from the Website or its content.
Unauthorized use of the Company’s Intellectual Property may violate copyright, trademark, or other laws, and the Company reserves the right to take legal action against such violations.
5. User Conduct
When using the Website or interacting with the Company (e.g., via customer service, reviews), you agree to:
  • Act in a lawful, honest, and respectful manner;
  • Not submit false, misleading, or defamatory information (e.g., fake product reviews, incorrect order details);
  • Not engage in fraudulent activity (e.g., using stolen payment information, placing orders with the intent to avoid payment);
  • Not interfere with the Website’s functionality (e.g., introducing malware, attempting to hack or access restricted areas of the site);
  • Not use the Website to promote or sell third-party products or services without permission.
The Company may suspend or terminate your account, cancel your orders, or restrict your access to the Website if you violate these conduct rules.
6. Limitation of Liability
6.1 General Limitation
To the maximum extent permitted by Australian law, the Company shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or related to:
  • Your use or inability to use the Website;
  • Delays or errors in order processing, shipping, or delivery (except as required by our Shipping Policy or Return and Refund Policy);
  • Product defects or damages (except as provided in our Return and Refund Policy);
  • Loss of data, profits, or business opportunities;
  • Third-party actions (e.g., payment processor errors, logistics provider delays).
6.2 Exceptions
Nothing in these Terms limits or excludes the Company’s liability for:
  • Death or personal injury caused by the Company’s negligence;
  • Fraud or fraudulent misrepresentation;
  • Breach of statutory guarantees under the Australian Consumer Law (e.g., guarantees that products are of acceptable quality, fit for purpose, and as described).
7. Termination
The Company may terminate or suspend your access to the Website, your account, or any order at any time, with or without notice, if:
  • You violate these Terms or any of the Service Policies;
  • You engage in fraudulent or illegal activity;
  • The Company discontinues the Website or a specific product line;
  • Required by law (e.g., due to a court order).
Upon termination, you must cease using the Website, and any unfulfilled orders may be canceled. The Company’s Intellectual Property rights, limitation of liability, and dispute resolution provisions will survive termination.
8. Dispute Resolution
8.1 First Step: Contact Customer Service
If you have a dispute with the Company (e.g., regarding an order, product, or service), please first contact our customer service team via email (emailus@reflowah.com) or phone (0451 961 630) within 30 days of the dispute arising. We will use reasonable efforts to resolve the dispute amicably within 10 working days of receiving your inquiry.
8.2 Legal Disputes
If the dispute cannot be resolved through customer service, you agree that any legal action arising from or related to these Terms or your use of the Website shall be governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of such disputes.
For consumers in Australia, nothing in these Terms affects your rights under the Australian Consumer Law, including the right to seek remedies for defective products or services.
9. Miscellaneous
  • Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions will remain in full force and effect.
  • Force Majeure: The Company shall not be liable for any failure to perform its obligations under these Terms if the failure is caused by circumstances beyond its reasonable control (e.g., natural disasters, strikes, government regulations, supply chain disruptions).
  • Entire Agreement: These Terms and the Service Policies constitute the entire agreement between you and the Company regarding your use of the Website and purchase of products, superseding any prior oral or written agreements.
For questions about these Terms of Service, please contact us at emailus@reflowah.com or 0451 961 630 (Monday to Friday, 9:00-17:00, Australian Eastern Time).

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If you are looking for good items that can enhance the texture of your home, it's a pleasure to meet you here. We are a platform focusing on the sale of high-quality household items, with core products including soft and practical rugs, vases that combine good looks and texture, as well as various practical items that can brighten up the details of your home.

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