Shipping Policy

Company Information
  • Company Name: REFLEXION GALLERIES PTY. LTD.
  • Contact Phone Number: 0451 961 630
  • Shipping Origin: 8 GRANDVIEW PARADE, EPPING NSW 2121 (Postcode: 2121, Australia)
  • Business Category: Home Items (including rugs, vases, etc.)
I. Shipping Coverage
  1. Domestic Shipping (Australia): We provide shipping services to most regions across Australia, including major cities (Sydney, Melbourne, Brisbane, Perth, Adelaide, etc.) and regional areas. Remote regions (e.g., some outback areas of Western Australia, Northern Territory) may require additional shipping time and fees, which will be notified to you during the checkout process.
  1. International Shipping: Currently, international shipping is available to selected countries/regions (e.g., New Zealand, the United Kingdom, the United States, Canada). For specific international shipping options, costs, and restrictions, please contact our customer service via email (emailus@reflowah.com) or phone (0451 961 630) before placing your order, as customs regulations and import duties vary by destination.
II. Shipping Timeframes
  1. Order Processing Time: After receiving your order and confirming payment, we will process and prepare your home items (e.g., inspecting rugs for quality, packing vases securely) within 1-3 working days (excluding weekends and Australian public holidays).
  1. Transit Time:
  • Australian Domestic: Transit time typically ranges from 2-7 working days depending on the destination. For example:
  • Sydney Metropolitan Area: 2-3 working days
  • Interstate Major Cities (e.g., Melbourne, Brisbane): 3-5 working days
  • Regional/Remote Areas: 5-7 working days or longer (subject to logistics provider schedules).
  • International: Transit time varies by country/region, generally taking 7-21 working days (excluding customs clearance time). Customs clearance may cause additional delays, which are beyond our control.
III. Shipping Fees
  1. Calculation Method: Shipping fees are determined based on the weight, dimensions, and destination of your order. You can view the exact shipping fee by entering your delivery address during the checkout process on reflowah.com.
  1. Free Shipping Offer: We occasionally offer free domestic shipping for orders that meet a minimum purchase amount (e.g., AUD 150+). Details of such promotions will be clearly displayed on our official website. Free shipping does not apply to customized items or remote area deliveries unless specified otherwise.
  1. International Shipping Fees: International fees include basic freight, handling charges, and any applicable export-related fees. Import duties, taxes, or customs fees are the responsibility of the recipient and will be collected by the local customs authority upon delivery.
IV. Order Tracking
  1. Once your order is shipped, we will send a shipping confirmation email to your registered email address, which includes a unique tracking number and a link to the logistics provider’s website (e.g., Australia Post, DHL).
  1. You can use the tracking number to check the real-time status of your shipment (e.g., dispatched, in transit, out for delivery, delivered) at any time. If the tracking information is not updated within 3 working days of shipment, please contact our customer service for assistance.
V. Shipping Restrictions & Special Handling
  1. Fragile Items (e.g., Vases): All fragile home items will be packed with shock-absorbing materials (bubble wrap, foam, sturdy cartons) to minimize the risk of damage during transit. However, if you receive a damaged fragile item, please take photos of the package and the damaged product within 48 hours of delivery and contact us immediately for claims processing.
  1. Large/Bulky Items (e.g., Oversized Rugs): Large or bulky items may require special delivery arrangements (e.g., curbside delivery only). Our customer service will contact you in advance to confirm delivery time and any special requirements (e.g., access to the delivery address).
  1. Prohibited Items: We do not ship items that are prohibited by Australian or international laws, including flammable, toxic, or restricted home goods. Ensure your order complies with the destination country/region’s import regulations.
VI. Delivery Issues & Claims
  1. Missing or Lost Orders: If your order is marked as "delivered" but you have not received it, please first check with your neighbors, building management, or local post office. If the order is still unaccounted for, contact us within 7 days of the "delivered" status update, and we will initiate an investigation with the logistics provider.
  1. Damaged Items: For damaged items (excluding damage caused by improper use after delivery), please provide the following to our customer service within 48 hours of receipt:
  • Order number
  • Photos of the damaged product, original packaging, and shipping label
  • Description of the damage
We will review your claim and arrange for a replacement, refund, or repair (whichever is applicable) within 3-5 working days of receiving the required information.
  1. Incorrect Delivery Address: If the delivery address provided at checkout is incorrect or incomplete, resulting in failed delivery or return of the order, you will be responsible for additional shipping fees to resend the item. Please double-check your address before confirming your order.
VII. Contact for Shipping Inquiries
For any questions about shipping (e.g., order status, delivery delays, special requests), please contact us via:
  • Phone: 0451 961 630 (Monday to Friday, 9:00-17:00, Australian Eastern Time)
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on reflowah.com and take effect immediately upon publication.

Quality and Service Focused Type

If you are looking for good items that can enhance the texture of your home, it's a pleasure to meet you here. We are a platform focusing on the sale of high-quality household items, with core products including soft and practical rugs, vases that combine good looks and texture, as well as various practical items that can brighten up the details of your home.

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Multimedia collage

Example product title

$19.99 USD
$19.99 USD

Your collection's name