Return and Refund Policy

Company Information
  • Company Name: REFLEXION GALLERIES PTY. LTD.
  • Contact Phone Number: 0451 961 630
  • Company Address: 8 GRANDVIEW PARADE, EPPING NSW 2121 (Postcode: 2121)
  • Business Category: Home Items (including rugs, vases, etc.)
I. Scope and Time Limit for Returns and Refunds
  1. Applicable Products: New, unused home items (such as rugs, vases, etc.) purchased through reflowah.com or official channels that do not affect secondary sales. Returns and refunds are not supported in the following cases:
  • Products that have been unpacked, used, have obvious stains, damages, or deformations (not caused by quality issues);
  • Customized home items (such as rugs with exclusive patterns, vases of special sizes, etc.);
  • Products damaged due to force majeure (such as natural disasters, accidental collisions during transportation) for which logistics insurance claims have been settled.
  1. Application Time Limit: Consumers must submit a return or refund application via the official email (emailus@reflowah.com) or phone number (0451 961 630) within 14 calendar days of receiving the product. Failure to do so within the time limit will be deemed a voluntary waiver of the right to return or refund.
II. Conditions for Return and Refund Applications
  1. The following information must be provided when submitting an application: order number, product name and model, purchase date, reason for return/refund, and clear photos of the product (including packaging, labels, and defective parts, for verification purposes);
  1. The product must be returned together with its original packaging, labels, and accessories (such as rug anti-slip pads, vase dust plugs, etc.). The absence of any of these items will affect the review of the return/refund application;
  1. If applying for a return or refund due to product quality issues (such as unravelled rugs, cracked vases, material inconsistency with descriptions, etc.), proof of quality issues (such as a third-party quality inspection report, if required) must be provided. Free return or refund will be available after verification by our company. If applying for a return due to non-quality issues such as personal preference or incorrect size selection, the consumer shall bear the logistics costs for returning the product.
III. Return and Refund Process
  1. Submitting the Application: Consumers submit a return or refund application through the designated contact methods (email/phone). Our customer service will respond with the review result within 2 working days;
  1. Returning the Product: After the application is approved, the consumer must send the product to the designated address (the latest return address will be notified by customer service; the default address is the company address: 8 GRANDVIEW PARADE, EPPING NSW 2121) within 7 calendar days, and provide the logistics tracking number to the customer service after shipment;
  1. Quality Inspection and Processing: After our company receives the returned product, quality inspection will be completed within 3 working days:
  • If the product meets the return/refund conditions: For refunds, the payment will be returned via the original payment method (the arrival time is subject to the rules of the payment platform); for exchanges, the new product will be shipped within 5-7 working days after confirmation (we will notify in advance if the product is out of stock);
  • If the product does not meet the return/refund conditions: The specific reason will be notified, and the product will be returned to the consumer in its original condition (the consumer shall bear the return shipping costs).
IV. Special Notes
  1. Logistics Risks: In case of loss or damage to the returned product during transportation, the consumer shall negotiate with the logistics company for compensation. Our company will provide necessary order certificates to assist;
  1. Price Fluctuations: The refund amount shall be based on the actual amount paid by the consumer, excluding benefits such as coupons and discounts in the order, and no compensation will be provided for price differences caused by product price reductions;
  1. After-Sales Consultation: If you have any questions about the return/refund process, please contact us via the official email or phone at any time. Our customer service will respond promptly during working hours (Monday to Friday, 9:00-17:00, Australian Eastern Time).
The final interpretation right of these terms belongs to REFLEXION GALLERIES PTY. LTD. Any adjustments will be announced in advance on the official website of reflowah.com.

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If you are looking for good items that can enhance the texture of your home, it's a pleasure to meet you here. We are a platform focusing on the sale of high-quality household items, with core products including soft and practical rugs, vases that combine good looks and texture, as well as various practical items that can brighten up the details of your home.

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